Effective Date: May 4, 2025

Welcome to e24services. By accessing or using our website or booking our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. ✅ Acceptance of Terms

By using our website or hiring any service offered by e24services, you accept these Terms in full. If you disagree with any part of these terms, please do not use our website or services.

2. 🛠️ Services Offered

We offer residential, commercial, and industrial cleaning and maintenance services. All services are subject to availability and service area coverage. We reserve the right to refuse service in cases where safety or legality may be compromised.

3. 📅 Bookings & Cancellations

• Booking Confirmation: Your booking is only confirmed once you receive a confirmation email from us.

• Rescheduling: You may reschedule up to 24 hours before your appointment without penalty.

• Cancellations: Cancellations within less than 24 hours of the scheduled time may incur a cancellation fee.

4. 💳 Payments

• Payment is due at the time of service unless otherwise agreed upon in writing.

• We accept secure online payments, bank transfers, and other electronic payment methods.

• Invoices will be issued upon request.

5. 💼 Customer Responsibilities

• Ensure access to the property at the agreed time.

• Remove valuable, fragile, or hazardous items prior to service.

• Notify us of any special instructions or problem areas in advance.

6. 🧾 Refunds & Satisfaction

Customer satisfaction is a priority. If you are unsatisfied with any aspect of our service:

• Contact us within 24 hours of your appointment.

• We may offer a re-clean or partial refund based on the situation.

7. 🛡️ Liability Disclaimer

• e24services is insured, but not liable for damage resulting from pre-existing conditions or improperly installed fixtures.

• We are not responsible for damages due to incorrect instructions or withheld information about hazardous conditions.

8. 🔐 Privacy

All personal information provided is handled in accordance with our Privacy Policy, which outlines how we collect, use, and store your data.

9. ⛔ Prohibited Use

You agree not to:

• Misuse our website or services

• Attempt to reverse engineer, hack, or damage our website

• Use our services for illegal or unsafe purposes

10. ✏️ Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

11. 📧 Contact Us

For any questions regarding these Terms, please contact:

📧 Email: info@e24services.com